Managing Service and Delivery
1. To demonstrate, promote, and deliver services in line with Hesley Group Behaviours and
Values.
2. To develop and sustain positive working relationships and effective communication with
colleagues, the people who use the service, and all internal and external stakeholders.
3. To ensure high standards of care across all areas of the service through effective
leadership, delegation, oversight, and quality assurance processes.
4. To manage risk positively, ensuring that risks are appropriately assessed, monitored, and
mitigated to protect individuals’ health, safety, and wellbeing.
5. To work in line with the Hesley Group Code of Conduct, Safeguarding Adults Policy and Guidance, and all organisational policies, procedures, and frameworks. 6. To ensure that the needs, preferences, and outcomes of people who use the service are met at all times through person-centred practice. 7. To undertake regular audits, reviews, and quality checks of systems and practice, driving continuous improvement across the service. 8. To lead, support, and develop colleagues through effective supervision, appraisal, and reflective practice, with a particular focus on the development of Team Leaders to build leadership capability across the service. 9. To work effectively with multidisciplinary teams (MDT) and external professionals to achieve the best possible outcomes for the people who use the service. 10. To ensure compliance with all relevant legislation and regulatory requirements, promoting a culture of quality, safety, and accountability. 11. To provide direct operational support where required, including undertaking shifts to maintain safe staffing and continuity of care. 12. To participate in the on-call system and undertake unannounced visits, including nights where required, to ensure oversight and service assurance. 13. To contribute to the development, implementation, and review of individual care and support plans, ensuring that consent, rights, needs, wishes, and choices are respected and upheld. 14. To promote and protect the rights of people who use the service at all times, ensuring practice is aligned with legislation and best practice guidance. 15. To effectively utilise digital management systems to support oversight, communication, recording, and service quality. 16. To support the management of colleague performance, addressing capability, conduct, and development needs in line with organisational processes. 17. To support the delivery of training and development within the service as required, contributing to a skilled and competent workforce. Managing Colleagues 1. To be a visible and professional role model, providing clear leadership, direction, and support to colleagues through effective communication and consistent practice. 2. To lead, support, and develop colleagues across the service, ensuring they are competent, confident, and equipped to deliver high-quality, person-centred care. 3. To take specific responsibility for the development of Team Leaders, providing coaching, mentoring, and structured support to build leadership capability and succession within the service. 4. To ensure all colleagues receive regular, high-quality supervision and annual appraisal, promoting reflective practice, accountability, and continuous professional development. 5. To support the recruitment, selection, and retention of colleagues in line with organisational policies and values, in conjunction with the Registered Manager. 6. To ensure effective deployment and rostering of colleagues to meet the needs of the service, ensuring safe staffing levels at all times. 7. To manage colleague performance, including addressing conduct, capability, and attendance, in line with organisational policies and procedures. 8. To promote a positive, inclusive, and supportive team culture where colleagues feel valued, respected, and able to contribute to service improvement.
Managing Finance 1. To support the effective management of allocated budgets, ensuring the efficient and sustainable running of the service. 2. To monitor expenditure and resources, ensuring value for money while maintaining high standards of care and support. 3. To ensure that staffing levels and deployment are managed in a cost-effective way, aligned with the needs and dependency levels of the people who use the service. 4. To contribute to financial oversight and reporting as required, identifying and escalating any risks or pressures to the Registered Manager. General 1. To maintain and develop up-to-date professional knowledge and skills through training, reading, and continuous professional development, applying this learning to practice. 2. To undertake any other duties and responsibilities reasonably consistent with the role of Deputy Manager, as required by the Registered Manager or organisation. 3. To contribute to a culture of continuous improvement, reflecting on practice and supporting service development in line with organisational priorities. N.B. The post holder may be required to undertake additional responsibilities appropriate to the role, grade, and level of responsibility. This job description will be reviewed regularly in partnership with the post holder to ensure it reflects service needs and priorities.
Legal and Statutory Responsibilities for all Colleagues:
Safeguarding
All colleagues have a duty to maintain an appropriate level of understanding of safeguarding,
including recognising the signs of abuse or neglect and knowing how to raise concerns in line with
organisational Safeguarding and Whistleblowing policies.
Health and Safety
All colleagues are responsible for taking reasonable care of their own health and safety and that of
others. This includes contributing to a safe, secure, and supportive environment for the people who
use our services.
Training and Development
All colleagues are responsible for maintaining compliance with mandatory training requirements
relevant to their role, achieving any required qualifications, and maintaining professional
registrations where applicable. This ensures that knowledge and skills remain up to date and
practice remains safe and effective.
Information Governance
All colleagues have a duty to maintain the confidentiality, integrity, and security of personal and
sensitive information in line with data protection legislation and organisational policy.
Equality, Diversity and Inclusion
All colleagues are expected to contribute to an inclusive workplace and to treat others with dignity
and respect at all times, valuing diversity and promoting equality of opportunity.
Line Management Responsibilities
Colleagues with line management responsibilities are expected to ensure that individuals they
supervise receive appropriate support, supervision, and performance review, contributing to a
culture of accountability, development, and continuous improvement.