Our Values

As an organisation that provides vital and specialist support, our values are the integral building blocks of our culture. They are the cornerstone of our organisational identity – a compass that guides our actions, decisions and interactions.

With over 50 years providing high quality, specialist residential, supported living and Further Education services, Hesley Group’s values are the foundation on which we build our future.

These values are important because they are more than just words on a page; they are lived experiences which matter to us all. They underpin the legacy which we leave behind for others.

Our current set of values have been in place for a number of years, and though people have a strong affinity with them, we feel the time is right to refresh them to better articulate a clear link between our values and our behaviours.

We have done this by listening to our colleagues, refining our values by involving staff, and indeed those we support, from across our services who felt, like us, that the time was right to redefine those values.

Everyone who has taken part has played a vital role in helping shape an organisation where people feel empowered and inspired to give of their best, working to ensure that through consistent actions and unwavering dedication we create a culture of trust and accountability.

This Values and Behaviours Framework document outlines how it has been created, how it will be used, our values and how we demonstrate them, as well as the characteristics which are at the core of how we work together.

We believe our values will help us to remain relevant, achieve our goals, and attract the best people while adapting to the changing world around us.

We put the people we support, families and colleagues at the centre of all we do.

We work as a team, whilst respecting and valuing every individual.

We empower and support each other to overcome obstacles and achieve our aspirations.

We recognise that quality comes from our commitment to best practice, improvement and learning; not just compliance.

We are evidence-led, and this requires us to value constructive feedback, be open and collaborative.

We promote learning, continuous improvement and clear communication to ensure we get things right.

We embrace a culture of trust and safety so that each of us can perform to our best and thrive.

Being safe is about more than our spaces and our policies. It means we value and respect each other and those we support; we are proactive, honest and will challenge appropriately if needed.

We listen, improve our understanding, and act with compassion and kindness.

We are passionate about improving lives and work together to enable the people we support to achieve their aspirations.

We are solution-focused and approach challenges with energy and creativity, to empower and enrich others.

We develop trust and understanding, allowing everyone’s voice to be heard so we can continue to grow and improve.

Supporting our values in everything we do

Recruitment

Colleagues who are aligned with our values are more motivated and satisfied in their work. To attract likeminded candidates, we ask questions to establish whether they share our values, helping to promote a diverse and inclusive workforce.

Reward and recognition

Our awards scheme recognises and rewards people who demonstrate our values through their working practices.

Training and development

Our values serve as the foundation for our learning and development efforts, helping encourage a sense of purpose and belonging. From the moment people join us through training courses and leadership development, our values are an integral part of their journey.

Working with stakeholders

How we work and integrate with others is a tangible demonstration of our values in operation. The behaviours at the heart of this Framework are a key part of our successful relationships with others.

Performance management

This is shaped by our values - we constantly strive to ensure that behaviour is in line with our values and where it is not, we have a culture of challenging to drive change where it is needed, resulting in a positive workplace.

Improved decision making

Our values form a structure which helps inform a consistency in decision making. They allow us to take a uniform approach to problem solving, as well as developing new initiatives that are aligned with the organisation’s goals.

Our Universal Attributes

There are a number of characteristics which underpin all of our values. They are at the core of how we work together and deliver high quality care, support and education to the people we support.

Communication is a two-way street; as well as communicating with respect and honesty, we actively listen so we can understand the needs and views of others.

Good collaboration between individuals strengthens the team as a whole, enabling us to share ideas, encouraging others to adopt new skills, while learning from others ourselves.

By taking a non-judgemental approach, we can demonstrate empathy and be seen as approachable, while respecting the culture and opinions of our peers.

We are all accountable for our own actions, and by sharing the lessons we learn in our working lives we do things better individually and more broadly as an organisation.

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