We’re looking for a proactive and technically strong 2nd Line IT Support Technician to join our IT Services team. This is a hands-on role that goes beyond traditional support, offering the opportunity to work closely with the Director of Data & IT on technology delivery, system improvements, and security initiatives.
If you’re passionate about IT and colleague experience, this is your opportunity to join a values-driven organisation where your work truly matters. At Hesley Group, we put people first. We’re committed to always being the best we can be, setting high standards and striving for excellence in everything we do.
What you’ll be doing
You’ll act as a key escalation point for complex technical issues while also contributing directly to projects, solution design, and the rollout of new technologies—particularly across Microsoft 365 and related platforms. The role will include some travel to other sites in Yorkshire and Lincolnshire so you will need a driving licence and access to a vehicle.
This role is ideal for someone who enjoys problem-solving, learning new technologies, and making a real impact on how IT services support the wider organisation.
- Providing 2nd / 3rd line technical support for complex incidents
- Supporting the planning, testing and deployment of new technologies
- Owning the technical delivery of IT projects including documentation
- Administering Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune, Azure AD)
- Implementing security controls including MFA and Conditional Access
- Identifying opportunities to automate and improve IT processes
- Supporting governance and compliance activities (Cyber Essentials Plus, ISO 27001)
- Mentoring 1st Line IT staff and apprentices where appropriate